U.S. Return Policy
Sixteen Eleven gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online that shipped to a U.S. address for a store credit (E-Gift Card) within 30 days from the date your order shipped.
Please note: Orders CANNOT be changed, modified, or canceled after checkout.
Due to our limited quantities and high demand for our products, we cannot offer exchanges on any items. Returned merchandise will be processed for a Sixteen Eleven E-Gift Card ONLY. We recommend purchasing the desired item's correct size and then shipping back the returned product to not miss out on the item.
- If you have received a defective item, please contact us within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.
Ship Your Return
- The cost of return shipping, $6.00 for any number of items, will be deducted from your store credit (E-Gift Card).
- Once we receive your return, we will refund the purchase amount to a Sixteen Eleven E-Gift Card sent to your order's email address.
- Please allow up to two weeks for your return to be processed.
How long does it take to process the return?
- Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.
How long does it take to receive my refund?
- Once you receive your email indicating your return has been processed, you can expect to receive your Sixteen Eleven E-Gift Card in 3-5 business days.
Is there a return fee?
- If you use our pre-paid return label, the cost of return shipping is $6.00 for any number of items and will be deducted from your store credit (Sixteen Eleven E-Gift Card). You may also choose to mail the item back using your own insured, traceable method.
How do I request a return label?
- Email us at firstname.lastname@example.org